NOC to dispatch
Turn alarms and customer reports into assigned tickets with SLA timers, region routing, and real-time status.
Built for African & MENA fiber networks
Fiber management software, finally under control.
From the first NOC alarm to the field tech's evidence and the final SLA-backed invoice — FiberOps connects dispatch, repair, and billing in one auditable workflow.
Field evidence
GPS-tagged photos, OTDR traces, NFC tag scans, and digital signatures create an audit trail at every repair step.
SLA & billing
Pause/resume reasons, chronic-link flags, and invoice-ready event logs keep finance and operations aligned.
Everything the operations room actually needs
Purpose-built for African and MENA fiber networks — where trucks, tags, and terrain don't care about your Wi-Fi.
Alarm-to-ticket automation
NOC alarms and customer reports become assigned tickets in seconds — with SLA timers running server-side, not in the browser.
- Controlled RFO and fault-type vocabularies
- Region-aware auto-dispatch
- Live SLA burn-down over Realtime
Offline-first field PWA
Techs keep working when connectivity drops. Every mutation queues locally with an idempotency key and syncs cleanly.
- GPS + EXIF photo evidence
- NFC / QR tag scans with QR fallback
- OTDR trace uploads and voice notes
Append-only audit trail
Every state change is an immutable event. Regulators, finance, and customers see the same truth.
- 26 typed event kinds, never updated or deleted
- HMAC-signed webhooks with retry + backoff
- Pause / resume reasons captured on-scene
Fiber inventory & connections
Track every strand, splice, and spare — from warehouse to installed, in TIA-598-C color.
- Per-strand fiber_connections graph
- Trackable inventory state machine
- Chronic-link flagging after repeat faults
Plans that fit how you run
Priced per network scale. Talk to us about the tier that matches your regions, techs, and SLA commitments.
Field
Single region. Up to 25 field techs.
Contact us
Priced per network scale and SLA tier.
- Dispatch + offline field app
- GPS-tagged evidence + OTDR upload
- SLA timers with pause/resume reasons
- Standard NMS webhook intake
- Email support, next-business-day
Operator
Multi-region. NOC + dispatch + SLA billing.
Contact us
Priced per network scale and SLA tier.
- Everything in Field
- Multi-region routing + supervisor scorecards
- Chronic-link flagging + escalation rules
- Invoice-ready SLA + billing exports
- 24/7 email & chat, shared P1 channel
Enterprise
Multi-tenant, SSO, custom integrations.
Contact us
Priced per network scale and SLA tier.
- Everything in Operator
- Multi-tenant isolation + SSO/SAML
- TMF facade + custom webhook contracts
- Predictive vandalism + chronic-link ML
- Named CSM + quarterly ops reviews
Trusted by fiber operators
Built with the teams who run the network
- Airtel Zambia
- MTN
- Orange
- Liquid
- Paratus
“Dispatch used to be five WhatsApp groups and a spreadsheet. Now every ticket has a timeline my supervisors actually trust.”
Chishimba M.
NOC Lead · Metro Fiber Operator
“GPS-tagged evidence and NFC tag scans ended the disputes about who was on site and when. Audits take an afternoon, not a week.”
Grace N.
Field Supervisor · Regional ISP
“SLA pause reasons flow straight into invoicing. Our finance team stopped arguing with ops about clock stops.”
Tendai K.
Finance Controller · Backbone Carrier
One platform, four operators, zero context lost
Every role sees the same event stream through the lens they need.
NOC
See the network before the phone rings.
- Correlate NMS alarms with open tickets to stop duplicate dispatch.
- One-click convert an alarm into a ticket with region and SLA tier auto-filled.
- Watch SLA burn-down live, filtered by region, tier, and fault type.
Frequently asked questions
Straight answers about how FiberOps fits your operation.
Guides to fiber optic network management
Practical background on the four disciplines that make up day-to-day fibre optic network management — infrastructure records, cable and strand tracking, outage monitoring, and asset and inventory control.
- Fiber optic infrastructureWhat fibre optic infrastructure management covers: routes, ducts, joint boxes, splitters and ODFs — and how to keep the record accurate as the plant changes.Read the guide
- Fiber optic cable managementTrack fibre cable down to the individual strand: TIA-598-C colour coding, joint boxes, patch panels, loss budgets and tracing a path between two endpoints.Read the guide
- Fiber network monitoringFrom alarm to restoration: detecting fibre outages, dispatching crews, timing repairs against SLA, pausing the clock fairly and reporting on breaches.Read the guide
- Fiber asset managementTag and scan network equipment, track consumables from warehouse to truck to site, prove arrival on site, and keep an audit trail that holds up in review.Read the guide
- Programming NFC tags for field assetsA practical guide to choosing, writing and pairing NFC tags for cabinets, joint boxes and splitters — plus the QR fallback and what each scan records.Read the guide
See FiberOps on your network
Tell us how you run today. We'll show you a live workspace and a migration path within a week.